Refund & Cancellation Policy

At CyrusTechnoedge Solutions , we believe in offering the best quality MLM (Multi Level Marketing) software solutions to their clients in order to assist their business in thriving within network marketing. We understand that situations may change, and one may want to request for cancellation or even for a refund. Thus, we would appreciate it if you could read our Refund and Cancellation Policy outlined below so as to understand how such issues are dealt with.

1. Refund Policy

We make every effort to guarantee that our clients are pleased with the MLM software they buy. In the event that you are unhappy with your order for any reason, we would like to inform you that there is a refund that can be granted under the following terms:

Eligibility for Refund: Requests for refunds will be entertained for a period of 14 days from the time of purchase only. Beyond this time frame, we shall not be liable to offer any refunds.
Valid Refund Request: Refunds are possible only in two instances, which is if the software has either not been activated or has issues that we have been unable to fix. In order to be eligible for a refund, it should be noted that the software cannot be extended beyond the trial period in usage or access.
Software Activation: Once the software has been activated and utilized, we regrettably will be unable to offer a refund. This also applies to situations when the customer simply logs into their account or fully engages with any of the software's features, inclusive of any alterations or settings.
Plan-Specific Refunds: You can expect that the refunds are related to the particular MLM plan you have purchased. For instance, in the case you buy plan or structure such as the Binary MLM Plan, Unilevel MLM Plan, or Matrix MLM Plan, etc and has been designed or put into practice, then we will evaluate the possibility of refunding the amount based on the stage of the design.
Transaction Fees: Where feasible, any transaction fees, third-party service charges or any related costs incurred by you during the course of your purchase may not be refundable.
Refund Process: For any requests regarding a refund, please reach out to our customersupport via [Support Email/Phone Number]. Please provide the complete information about the purchase including the plan purchased, ot which date along with relevant information to support your request Retrieved from source.

2. Cancellation Policy

You can cancel your subscription at any time, with the following terms:

Subscription Cancellation: In the event that you have taken any of the subscription plans: monthly, quarterly, or yearly; you can decide to terminate your membership at any point by speaking with our help desk. You will not incur any costs for the forthcoming billing period; however, there may be no reimbursement granted for the present billing cycle.
Cancellation Notification: With respect to the cancellation of your subscription, we kindly ask that you contact us at least 5 business days prior to the commencement of the next billing cycle. This would help to prevent any fees from being incurred for the forthcoming cycle.
Custom MLM Plan Cancellation: In case you have bought a tailored MLM proposal (for instance, a Bitcoin MLM Plan, a Hybrid MLM Plan, an Investment MLM Plan), you may lose any upfront deposits made on the bespoke plan in the event of cancellation. Should you choose to terminate a custom plan prior to its implementation phase, we will evaluate the possibility of a refund on an individual basis.
Annual Subscription Cancellation: In case you have enrolled for annual membership (irrespective of any plan like Australian Binary Plan, Board MLM Plan, Generation MLM Plan, and others), we may issue a prorated refund if the cancellation is done within the first thirty days. No refunds will be processed after this period.

3. Changes to Plans and Pricing

Any of our MLM software plans or pricing can be altered or terminated at our sole discretion. Should such modifications take place, customers will be informed beforehand, and any and all commitments already made will be honored for the rest of the current billing cycle.

4. No Refunds on Digital Services

It is important to understand that our services are delivered digitally (in software as well as services), therefore after activation or upon download there are no refunds. Refunds are only available if there is any genuine technical problem that cannot be solved by us, or the program does not perform as is stated in the sales contract.

5. Exceptions

In some unusual cases (for instance system failures, wrong billing, etc), we might think about offering a refund beyond the normal policy. However, all such requests will be dealt with on a case to case basis by our support team.

6. Support for Refunds and Cancellations

For any inquiries related to cancellations, refunds, or any other concerns regarding your MLM software plan, our customer support team is here to assist you.